1.The entrepreneur identity
Company name: Indigo trade
VAT number: 1550245N
Company trade register number :B0116232018
Address: 16 rue Mohedin klibi, cite des palmiers, Manar2
Telephone: 00 216 25 895113
The transport of your package
Packages are usually shipped in two to three business days after receiving your payment.
Delivery method : Shipping by DHL
Delivery time : From 3 to 5 days
Parcel tracking : available on the DHL website
Orders that are shipped to countries outside Tunisia may be subject to import taxes, customs tariffs, and fees levied by the destination country or the shipping company. These charges are the customers responsibility and will be billed by the delivery company. We have no control over these charges and are unable to estimate them. Tariffs and taxes are neither collected nor included in your price calculation at the time of your order; for an estimate of these fees, which vary by region, contact the customs office in your area.
Shipping costs include packing, handling and postage.
They can contain a fixed part and a variable part depending on the weight of your order. We advise you to group your purchases in one order.
We can not group two separate orders and you will have to pay shipping costs for each one.
The delivery time is written on the product sheet of each article, between 3 and 5 days.Some items being on order their manufacturing time varies from one article to another .It must be added to the delivery time.
Delay in Delivery
Occasionally the delivery of your goods may be delayed by circumstances outside our control. If for any reason we are unable to deliver the goods or to have them ready for collection within the original approximate timeframe then we will notify you of the delay and new timeframe as soon as possible.
It includes the sales price excluding VAT, in addition to shipping and packing
Payment method: Payment methods are Visa and Mastercard cards, debit cards and bank transfer.we kindly inform you that SMT is our tunisian gateway payment.
For visa and mastercard users, there is a small conversion fee to the local currency, calculated according to the daily exchange rate.
4.Right of return and refund
To obtain a refund you must take reasonable care of the goods. If you fail to do so we reserve the right to refuse the refund or deduct a charge based on the condition of the goods.
You have a right of return of goods, in case of non-compliance or in case of form screws. We will refund using the same method of payment as the one you used to pay the transaction.
Initial and return shipping charges will be at your expense.
The nonconformity of the products received as well as the deterioration of products (breakage) during the shipping will be treated by the Â customer service on a case by case basis.
It is not possible to refund made-to-order items unless you cancel in accordance with your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations or they are faulty or not as described, in which case we may ask to review the goods through an independent inspection before a refund is given. Your consumer rights are not affected.
the consumer can retract within 10 working days, common:
– from the date of receipt by the consumer, for the goods
The notification of the retraction is made by email.
In this case, the seller is obliged to refund the amount paid to the consumer within 10 working days from the date of return of the goods or the renunciation of the service.
The consumer bears the cost of returning the goods.
The customer must return the property before receiving his money.
Shipping costs are non refundable
Return costs at your expense.
we may automatically collect certain information about our visitors during a simple navigation on our website, including: information about the use of our site, such as the areas you visit and the services you access, your IP address, the type of your browser, your access times.
Such information is used exclusively for internal statistics purposes, so as to improve the quality of the services offered to you.
The personal data of the customers are protected. They serve us to verify the identity of the customer and the smooth conduct of electronic transactions.
The following “Basic Privacy Principles” apply throughout our entire enterprise, whether we gather information through Â our catalog operations, or our Web site.
INDIGO TRADE collects the following categories of personally identifiable information through our Website: name, address, telephone number, and email address. We may collect your personally identifiable information across various devices you may use to access our website, like a mobile device, PC, or tablet, for example. You may submit your credit card or financial account information to complete a purchase on our web site. While INDIGO TRADE does not store or save credit card or financial account information, it or its third party vendors use credit card or financial information you provide to process purchase transaction(s).
We will use your personally identifiable information which we learn through our interactions with you only for the purposes you would reasonably anticipate us doing. This includes, but is not limited to, use to contact you to answer your questions, to fulfill orders, to obtain billing or payment information, to follow-up on prior orders or respond to your comments to ensure your satisfaction, and to contact you with additional information where you have permitted us to do so.
We do not share, sell or trade your personally identifiable information with third parties, except we may share some of your personally identifiable information with third party service providers as specified below.
We may disclose some of your personally identifiable information to one or more of our own service providers that we may use to fulfill services for you. We will reasonably assure that those service providers are obligated to maintain the confidentiality of your personally identifiable information, implement and maintain reasonable security procedures and practices appropriate to the nature of the information, to protect the personal information from unauthorized access, destruction, use, modification, or disclosure, and only use or disclose it for the purposes we hire them for or law enforcement purposes. You may also disclose some of your personally identifiable information directly to one or more of our own service providers that we may use to fulfill services for you.
In addition to the Basic Privacy Principles discussed above, the following policies apply specifically to our Web site (eshophandicraft.com).
Our Web site allows you to shop our catalog and place orders by use of an e-commerce system that may be provided, in whole or in part, by one or more third party e-commerce providers. The portions of our Web site that allow you to place an order by giving your personal information use industry standard encryption methods such as secure-socket layer (‘HTTPS’) technology to protect your information while in transit between your computer, our computers, and our third party e-commerce providers’ systems. Also, all of your sensitive personal information (for example your credit card data and your order information) is encrypted while it is being processed and stored by us and our third party e-commerce providers .Our third party e-commerce providers maintain the confidentiality and security of your sensitive personal information, and not to use it for any purpose other than assisting with the transactions in your own orders.
Our Web site gives you the option to create a personal account. To create an account, you will be asked to provide contact information and select a username and password. This personally identifiable information may be used to provide you with personal services from us. You may also use the account to use our online personalized features. As a way to enhance our ability to protect your private information, we do not provide you with the ability to store your credit card (or similar) data on our Web site for future transactions, and we ask that you re-enter that information each time you place an order with us.
Indigo trade owns the intellectual property rights or has the rights to use all the elements available on the site, including text, images, graphics, logos, icons, sounds, software.
Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, whatever the means or the process used, is prohibited without the prior written permission of Indigo trade
Any unauthorized use of the site or any of the elements it contains will be considered as constituting an infringement and prosecuted in accordance with the provisions of the articles of law and following of the Code of Intellectual Property.